|
Lori's FAQ's
If You Own Anything but a
Skater or Specter You Must Tell Yourself These 5 Things Before You Call.
-
Jason and Rick did not sell me the boat.
-
Jason and Rick did not design my boat.
-
Jason and Rick can not fix my boat over the
phone.
-
Jason and Rick are not my insurance or finance
company.
-
Jason and Rick did not break my boat.
Lori's FAQ
Q:
If you work on my boat
do I have to pay my bill?
A:
Yes!!!!! All work
is COD. No Cash No Splash!
Q:
Can I take my boat and
use it without paying?
A:
No! Your boat
stays here until the bill is paid in full.
Q:
If I haven't paid my
bill do I have to pay finance charges?
A:
Yes!!!!! If you
are fortunate enough to catch us on good day and not have paid at time of
completion you have 10 days, to pay after that anything left
unpaid is subject to a 10% penalty plus a 2% monthly finance charge.
Q:
I haven't paid my last
bill but I need more work done will you do it?
A:
Yes, after you pay your
original bill.
Q:
Why are you calling me
and asking me for money?
A:
If you paid promptly I
would not be calling you.
Q:
Can I talk to Jason
about my bill?
A:
You may talk to him
once but other than that I'm the account manager and all payments and any
arrangements will be done through me.
Q:
I hit rocks, with my
boat ,will my insurance cover it?
A:
Unless you send your
premium check to us, we do not know.
Q:
If my insurance company
won't cover all the repairs ,what do I do?
A:
You have three choices:
-
Come up with the rest of the cash yourself.
-
Do only necessary repairs (either yourself or with us)
but do not complain about the outcome.
-
Sell your boat.
Q:
Can I arrange my spring
commissioning or winterizing over the phone?
A:
Never! All
forms must be filled out and signed so that there is no discrepancies later.
If you stop by with your form but forget your glasses, we will gladly help,
but do not yell at me later for any mistakes.
Q:
It's Saturday, Memorial
Day weekend and I didn't return my spring commission form ,can you drop
everything and get my boat ready?
A:
No! (snooze you lose)
All work is done on a first come first serve basis. We take care of
the customers who took the time to fill out and return their forms.
Q:
I store my boat at Bolton Landing Marina
for the winter only. It's now May 15th I haven't sent my form back and
I have to be out or I will charged $50 a day storage can you help.
A:
No! It is not my
responsibility to keep track of everyone that has to be out by the 15th.
You should have:
A) Sent your form back ASAP with a note stating
that you're winter storage only.
B) Keep in mind that we (Performance Marine) do
not guarantee any launch date. The 15th is Bolton Landing
Marina's opening day not ours.
Q:
What's Jason doing?
A:
Jason is always either
in a boat or working on a motor. Please leave a message.
Q:
Does Jason ever return
calls?
A:
Yes, Jason does return
calls, he can not drop what he is doing or else nobody's boat would get
done.
Q:
Is Jason working on my
boat yet, can I talk to him?
A:
Choose one, he can
either talk to you or work on your boat.
Q:
Did my parts come in?
A:
Your parts will be here
when it is your turn in the schedule.
Q:
Do you know if any
other marinas have dock space?
A:
No, pick up the phone
book and call them directly to find out information about their dock space,
prices, conditions and their procedures.
Q:
Can you take a look at
this, it will only take a minute?
A:
If it only takes a
minute you would have done by now.
Q: What's the weather like up there? Should
I come up? What's it going to be like this weekend?
A: Call Bob Kovacich at Channel 13.
And finally - "No it will not help if you put the
phone by the motor so I hear how it runs, you still need to bring it in and
schedule an appointment!"
Any Other Questions???????
If you do
click here to contact Lori
Vacation Tips
|
